Customer Support 

Of course, we update all premium plugins periodically for all our hosted sites.

We update these plugins by following one of these two methods, based on the preferences chosen by the customer, which are:

-The first method: by using the professional "ManageWP" tool, through which we can update the client's plugins without the need to enter his dashboard and see his work or compromise his privacy, and this tool enables us to know the times of the issuance of these updates and thus do them at the ideal time, and this method is suitable for dealing with most of the additions except for a few, which may require additional configuration or preparation after the update, and therefore the customer must complete the update process himself.

-The second method: the customer performs the update processes himself, as we periodically renew the licenses of all plugins for his hosted site.

Yes, but we will turn off its active license key and therefore you will not be able to obtain periodic updates for it as well as technical support for any problem that you may encounter during your use of it, bearing in mind that many of the professional plugins that we provide to our customers, especially those related to the work of stores (as well as professional design tools For web designers), most of its features do not work except by communicating online with their support platforms at the websites of the companies that developed them, which necessarily leads to stopping most of their advanced features.

As an end user of these plugins and based on the regulations and terms of use used in most WordPress plugin development companies, we are responsible for providing support to you regarding these plugins because most of these companies do not provide support service except to their primary customer, which in this case is us, but our team works In coordination with their support staff to find solutions to any intractable problems that our customers may encounter.

No, because we will pre-install these plugins on your site and activate them, and you will have absolutely no need for activation keys either now or later (when the annual renewal date is due) because our staff will take care of that, and we are also morally committed to the developers of WordPress plugins with whom we deal with respect The agreed terms of use by not allowing any kind of misuse that may occur through some illegal resale of these license keys.

Once you log in, you will see your personal account page, which contains your personal data and all your active services, through which you can open a support ticket and send it to us.

You have to explain the problem you are facing in your site clearly and in detail, the clearer you are, the more effectively and quickly we can help you.

Our response is usually quick, and in most cases, it does not exceed 24 hours from the time of sending.

In emergency cases, you can always select the option called an urgent request, and we will answer you as soon as possible.

We do not adhere to specific working hours with regard to customer support service, our support staff is dedicated to be available around the clock, seven days a week to meet the customer's needs.

Certainly, the customer has the right to refund the money paid by him within a period of 30 days from the date of payment, but please note that additional services and features such as domain and paid plugins are not eligible for a refund, according to the German Civil Law (BGB) we have the right to withhold refunds for services that cannot Return it, and this includes the domain that was chosen and activated according to the desire and conditions of the customer, as well as the plugins and themes that were activated on his site, We already present this information in detail to the customer within the subscription form.