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Our specialized AI-powered assistant is here to provide answers. Whether you're curious about hosting features, pricing structures, or specific plan details for your WordPress site, we're here to help. Engage with our intelligent agent via the chat for prompt, accurate responses. Alternatively, you can browse the frequently asked questions below for immediate insights. If you still need assistance, feel free to reach out to our technical support department.

Hosting questions

What is WordPress? 

WordPress is a content management system (CMS) used to build websites. It is open source and free to use, and is popular due to its user-friendly interface and wide range of customization options.

What are the benefits of using WordPress for my website?

WordPress is highly customizable, with thousands of themes and plugins available to add functionality and design to your website. It is also easy to use, even for those without coding experience. Additionally, WordPress is optimized for search engines, making it easier for your website to rank in search results.

Do I need to have coding experience to use WordPress?

No, you do not need coding experience to use WordPress. The platform is designed to be user-friendly and intuitive, with a visual editor that allows you to create and edit content without writing any code. However, if you do have coding experience, you can customize your website even further by writing your own code.

What is web hosting?

Web hosting is the process of storing and managing website files on a server that is accessible via the internet. A web host provides the technology and services necessary to make a website available online.

Do I need web hosting for my WordPress website?

Yes, you will need web hosting in order to make your WordPress website accessible online. There are many web hosting providers available, and it is important to choose one that is compatible with WordPress and provides the features and support you need.

What are the different types of web hosting?

There are several different types of web hosting, including shared hosting, virtual private server (VPS) hosting, dedicated server hosting, and cloud hosting. Each type has its own benefits and drawbacks, and the best choice for your website will depend on your specific needs and budget.

What is shared hosting?

Shared hosting is a type of web hosting where multiple websites are hosted on the same server. This is a cost-effective option, but may result in slower website performance if other websites on the server are using a lot of resources.

What is VPS hosting?

VPS hosting is a type of web hosting where a virtual private server is created for each website. This provides greater control and flexibility than shared hosting, and allows for greater website performance.

What is dedicated server hosting?

Dedicated server hosting is a type of web hosting where an entire physical server is dedicated to one website. This provides the highest level of control and performance, but is also the most expensive option.

What type of hosting is best for my website?

The answer varies according to the size of the website, the amount of expected traffic, as well as the resources required to run it. Shared hosting usually meets the requirements of most sites, but if your site requires very high resources, we advise you to choose VPS hosting or dedicated servers. According to the latest statistics on the percentage of websites distribution on the network, shared hosting came by close to 70%, followed by VPS hosting by about 20%, and finally hosting dedicated servers comes by about 10%.

What is website uptime?

Website uptime refers to the amount of time that a website is accessible and functioning properly. Ideally, a website should have 100% uptime, but some downtime is inevitable due to server maintenance and other factors.

What distinguishes your hosting services?

Best 4 WP Hosting is characterized by a wide range of exclusive services that it provides to its customers, the most important of which are:

-Pre-install the WordPress CMS with the latest version available.

-Increase performance: We include all our hosted sites with paid plugins specialized in raising the performance of the site and its content through a wide variety of actions such as compressing images, cleaning spam, disabling scripts that are not used, disabling or restricting publishing reviews, and other actions that contribute to raising performance.

-Enhanced security: With a selection of paid plugins that keep sites secure, specialized in firewalls, malware scanning, protection against robots, hacking attempts, and other security threats, in addition to an SSL certificate. This raises the security rate of the site to up to 99%.

-Automatic Backups: We support all of our sites with professional additions specialized in daily or weekly backups (as desired). We are also unique in giving our customers additional storage space outside the server for backups.

-Professional plugins: We mean those plugins dedicated to serving online stores, web design agencies and specialized professions, which we provide to them for free within their hosting plans.

-Expert Support: We offer professional WordPress support through a group of experts who specialize in this platform and its unique features who work around the clock to troubleshoot issues and make sure the site runs smoothly.

-Scalability: We offer flexible hosting that can accommodate a growing WordPress site, with options to add more storage, bandwidth, and other resources as needed.

Can I transfer my website to your web hosting?

Of course, our staff will help you accomplish this by providing you with the necessary tools to accomplish this in a smooth and orderly manner, and they will also provide the necessary technical support.

Where will you install the WordPress plugins for the hosting plan that I subscribed to?

By default, we install these add-ons on the free domain attached to the hosting plan. In the event that the customer wants to choose another site to download these add-ons, he must specify that within the subscription form and provide us with the URL address of this domain, as well as the access data for the required site.

Are these plugins paid versions or are they free versions or (GPL) versions?

All versions of these plugins (except for what we clearly announce as a free version) are paid versions supported by the companies that developed them, and they are activated by us on an annual basis. as we are contracted with these companies within the plans dedicated to business and web agencies.

How can I be sure that these plugins are really activated Premium or Business versions?

It is known that almost all WordPress plugins offer in their paid version much broader advantages than those contained in the free versions, and you can verify the type of its version through the plugins section located in the WordPress dashboard of your site, and there are several ways to make sure of this, the simplest of which is by updating this plugin, it is obvious that free versions or GPL versions do not accept updating.

Do you update the premium plugins listed on the sites?

Of course, we update all premium plugins periodically for all our hosted sites.

How do you update these plugins without compromising my privacy?

We update these plugins by following one of these two methods, based on the preferences chosen by the customer, which are:

-The first method: by using the professional "ManageWP" tool, through which we can update the client's plugins without the need to enter his dashboard and see his work or compromise his privacy, and this tool enables us to know the times of the issuance of these updates and thus do them at the ideal time, and this method is suitable for dealing with most of the additions except for a few, which may require additional configuration or preparation after the update, and therefore the customer must complete the update process himself.

-The second method: the customer performs the update processes himself, as we periodically renew the licenses of all plugins for his hosted site.

If I transfer my site to your hosting, what is the method of installing these Plugins for me? 

First of all, we commit ourselves to all the items contained in our privacy policy, which comply with the European regulations for consumer protection, which obliges us to completely preserve your privacy, and based on this commitment, we are in the case of a pre-prepared site and after obtaining your express consent to grant our staff temporary access to your WordPress dashboard in order to install these plugins, and of course you reserve your legal right to refuse this procedure by waiving these plugins through the option assigned to this in the service subscription form.

If I want to transfer multiple sites to one of your hosting plans, will you install these paid Plugins on all of these sites?

No, we will only install one copy of these paid Plugins on the main site that will be linked to your hosting control panel.

Will these plugins continue to work if I transfer my site to another hosting provider?

Yes, but we will turn off its active license key and therefore you will not be able to obtain periodic updates for it as well as technical support for any problem that you may encounter during your use of it, bearing in mind that many of the professional plugins that we provide to our customers, especially those related to the work of stores (as well as professional design tools For web designers), most of its features do not work except by communicating online with their support platforms at the websites of the companies that developed them, which necessarily leads to stopping most of their advanced features.

Will I get support for these plugins through you or through the websites of the companies developing them?

As an end user of these plugins and based on the regulations and terms of use used in most WordPress plugin development companies, we are responsible for providing support to you regarding these plugins because most of these companies do not provide support service except to their primary customer, which in this case is us, but our team works In coordination with their support staff to find solutions to any intractable problems that our customers may encounter.

How long will I receive the support?

With regard to WordPress plugins, we provide personal support for a period of six months, after which our support will be limited to the members' support forum, as for our other services, you will continue to receive personal support from us for the duration of your subscription to our services.

Will you provide me with the license keys for my paid plugins?

No, because we will pre-install these plugins on your site and activate them, and you will have absolutely no need for activation keys either now or later (when the annual renewal date is due) because our staff will take care of that, and we are also morally committed to the developers of WordPress plugins with whom we deal with respect The agreed terms of use by not allowing any kind of misuse that may occur through some illegal resale of these license keys.

Do all your plans include CDN Traffic?

No, this service is available for free only within (WordPress Pro) and (Wocompress Stores) plans, and it is optional for (VPS Server) and (Dedicated Server) plans.

Will you provide all of my sites with CDN Traffic service?

Our CDN service will be limited to the main hosting site or any other site that you specify within the subscription form.

Do I have the right to transfer the CDN Traffic service to another site within my hosting later?

Yes, you have the right to do so. All you have to do is write to us in this regard through support tickets, but keep in mind that you may have to wait until the completion of the month depending on the date of activation of your service.

What is the performance difference between sites that contain CDN service and those that ​don't?

it varies?

Depending on the countries from which the majority of visits to your site come, if the majority of these visits come from the countries of Europe or North America, the availability or not of this service will not constitute a tangible difference for the visitors of the site, and this is due to the locations of our main servers, which are Germany and the United States.

But if your visitors come from other geographical areas, this difference will appear and gradually expand as the access points to the site move away from the location of the hosting server.

What does 'free domain for life' mean?

This means that within our hosting services, we provide a domain for free. Not only that, but we also handle the annual renewal of this domain at no extra cost to you.

What costs will I incur for renewing my free domain if I transfer my site(s) to another hosting provider?

If a customer chooses to cancel their hosting service subscription before the renewal period for the domain has ended, they will be required to cover the full cost of the domain's annual renewal.

How can I get Customer support?

Once you log in, you will see your personal account page, which contains your personal data and all your active services, through which you can open a support ticket and send it to us.

What information should I include in my support request?

You have to explain the problem you are facing in your site clearly and in detail, the clearer you are, the more effectively and quickly we can help you.

How long will it take for someone to respond to my support request?

Our response is usually quick, and in most cases, it does not exceed 24 hours from the time of sending.

In emergency cases, you can always select the option called an urgent request, and we will answer you as soon as possible.

What are your business hours?

We do not adhere to specific working hours with regard to customer support service, our support staff is dedicated to be available around the clock, seven days a week to meet the customer's needs.

Do you have a money-back guarantee and what is your refund policy?

Customers can opt for a five-day trial of their chosen hosting after booking. During this trial, Best 4 WP won't install associated WordPress add-ons to avoid unnecessary charges should the customer decide not to continue. Should a refund be desired during the trial, only a $15 fee for the bundled domain is retained. This trial doesn't impede the standard 30-day refund policy; however, if the trial extends beyond five days and add-ons are activated, their costs will be deducted from any subsequent refund. This trial feature is optional and can be chosen during the hosting reservation process.

Certainly, customers can request a refund within 30 days of payment. However, additional features like domains and paid plugins aren't refundable. As per the German Civil Law (BGB), we reserve the right to retain payments for activated, non-returnable services, including selected domains and any activated plugins or themes. This policy is elaborated upon in our subscription form.

What is your renewal policy?

The annual service renewal method and payment method are pre-determined by the customer in the subscription form. They can opt for an automatic renewal, where we'll deduct the due amount from their account using their chosen payment method, or manual renewal, requiring them to transfer the fees before the service expiration.

Can I change my payment method?

Yes, you can, but you have to inform us of your desire and the new payment method you want to use at least two weeks before the service renewal fee is due, via the mail designated for customer service.

What happens if I do not transfer the annual renewal fee?

In case of non-renewal, our system will automatically stop all services that have not been renewed.

Will I receive an email from you to alert me of the annual renewal date?

Certainly. We have a programmed system to automatically send alerts to the customer before the renewal date.

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