Do you want to improve your customer service? Social Chat allows your users to start a conversation from your website directly to your WhatsApp phone number with one click.
Social Chat is a popular WordPress plugin that provides a user-friendly interface for live chat support. This add-on enables you to communicate with your customers directly through your website, providing a more convenient and efficient way to handle customer queries, feedback, and support. In this article, we will provide a brief overview of the Social Chat WordPress plugin, its features, pricing plans, and a comprehensive opinion on the benefits of using this add-on.
In this article, we will seek to cover the advantages offered by the WordPress Social Chat plugin to the user, and we will also highlight its history and customer reviews about it, and then we will learn about the pricing plans it offers in order to compare them, and thus the reader can finally make an objective assessment of it.
Average rating on wordpress.org
It has over 200 reviews on WordPress, with 67% of those reviews giving it 5 stars. An additional 16% of reviews give it 4 stars, indicating that the majority of users are satisfied with its features and functionality.
The Social Chat WordPress plugin was created in 2015 by the developers at Social Innovator, a company that specializes in developing high-quality WordPress plugins. The plugin is now used by thousands of website owners worldwide, and it has received positive reviews for its intuitive user interface and powerful features.
Social Chat offers a range of features designed to help website owners provide top-notch customer support. Here are some of the key features of the plugin:
With Social Chat, you can create multiple user accounts for your support team, allowing them to log in and communicate with your customers directly.
With Social Chat for WordPress, you can include a chatbox for each agent where users can type their first message directly to the WhatsApp number.When your visitors click the send button, they will be redirected to the WhatsApp web or app depending on the device they’re using. Custom welcome messageCreate a preset welcome message for each agent that will be displayed on the chatbox. Custom user's message to agentPreset different custom messages to send to each agent and role available. Users’ first messageAllow users to type their messages freely before sending them to the agent's WhatsApp.
Social Chat provides several customization options, including the ability to change the chatbox's colors and layout settings to match your website's design.
The plugin comes with over 40 custom icons, allowing you to add a touch of personality to your chatbox.
Easily add WhatsApp button on your website, make your website visitors easy to contact you via WhatsApp!
Social Chat is compatible with the popular WordPress Multilingual plugin, allowing you to provide support to customers in multiple languages.
You can show the WhatsApp button at the homepage, specific posts, categories, or pages.
Choose a cool circular or a formal rectangle WhatsApp button.
Social Chat is GDPR compliant, ensuring that your customer's data is protected.
Choose where you want to display the WhatsApp redirect button.
Select button availability hours based on a custom timezone.
Social Chat offers three pricing plans: Free, Personal, and Business. The Free plan allows you to add one agent and provides basic features. The Personal plan costs $19 per year and allows you to add up to three agents and includes additional features such as custom branding and mobile support. The Business plan costs $39 per year and allows you to add up to ten agents and includes all the features of the Personal plan plus advanced analytics and reporting tools.
In conclusion, Social Chat is an excellent addition to any WordPress website that requires live chat support. Its user-friendly interface, powerful features, and affordable pricing plans make it an attractive option for businesses of all sizes. Overall, Social Chat is an impressive plugin that provides a seamless customer support experience and is worth considering for anyone looking to improve their customer support services.
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